Refund & Replacement Policy
Last updated: September 2026
7-Day Replacement Guarantee
We stand behind our products. If there's an issue, we first fix it with a free replacement key — a refund is offered only when a replacement isn't possible.
Eligible for Replacement / Refund
- License key doesn't work or fails to activate
- Wrong product delivered
- Product doesn't match the description
- Technical issues that our support team cannot resolve
- Duplicate purchase by mistake
Not Eligible
- License has already been activated and is working normally
- More than 7 days since purchase / delivery
- Change of mind after activation
- Incompatibility with the user's system (check requirements before purchase)
- Violation of our Terms of Service
Replacement / Refund Process
- 1
Contact Support
Email us at support@softlicensebd.com or message us on WhatsApp with your order number and the issue you’re facing.
- 2
Verification
Our team verifies your request within 24 hours.
- 3
Replacement First
Wherever possible, we issue a replacement key or provide activation troubleshooting at no extra cost.
- 4
Refund If Unresolved
If a replacement isn’t possible, an approved refund is processed to your original payment method within 5-7 business days.
24 Hours
Initial response time
5-7 Days
Refund processing
7 Days
Guarantee period
Contact Us
For a replacement or refund request, reach out to us: